Privacy is a matter of trust and your trust is important to us. We respect your privacy and personal sphere. The protection and the legally compliant collection, processing and use of your personal data is therefore an important concern for us. In order to make you feel safe when visiting our websites, we strictly observe the legal provisions when processing your personal data and would like to inform you here about our data collection and data usage.
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1 Responsible body
Responsible body for the collection, processing and use of your personal data within the meaning of the Federal Data Protection Act (Bundesdatenschutzgesetz) is the HAHN+KOLB Werkzeuge GmbH, Schlieffenstraße 40, 71636 Ludwigsburg, Germany.
HAHN+KOLB Werkzeuge GmbH
2 Collection, processing and use of personal data
2.1 Personal data
Personal data is information about the factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, your customer number, your telephone number, your address, as well as all inventory data that you provide us when registering and creating your customer account. Statistical data, which we collect, for example, when visiting our onlineshop and which cannot be directly related to your person, are not covered here. For example, these are statistics about which pages of our store are particularly popular or how many users visit certain pages of the HK onlineshop.
2.2 Customer account
We set up a password-protected direct access to their stored stock data (customer account) for each customer who registers accordingly. You undertake to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We cannot assume liability for misused passwords unless we are responsible for the abuse.
2.3 Collection, processing and use of your personal data
Privacy is very important to us. Therefore, we hold ourselves in the collection, processing and use of your personal data strictly to the statutory provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz) and the Tele Media Act (Telemediengesetz). We collect, store and process your data for the entire processing of your purchase, including any subsequent warranty cases, for our services, the technical administration and our own marketing purposes. Your personal data will only be disclosed or otherwise transmitted to third parties if this is necessary for the purpose of contract execution or settlement or if you have given your prior consent. As part of the order processing, for example, the service providers we use (such as transporters, logisticians, banks) receive the necessary data for order and order processing. The data transmitted in this way may only be used by our service providers to fulfill their task. Any other use of the information is not permitted and does not occur with any of the service providers entrusted by us. Insofar as you have provided us with personal data, we use them exclusively for the purpose of technical administration of our websites and for fulfilling your wishes and requirements, in particular for processing the contract concluded with you or for answering your request.
Any transfer, sale or other transmission of your personal data to third parties will not take place, unless this is necessary for the purpose of executing the contract. For example, when ordering products, we may need to provide your address and order information to our suppliers or may be required for billing purposes. Otherwise, your data will only be transmitted if you have previously agreed.
A deletion of your personal data takes place, provided that statutory storage obligations do not oppose this and you have asserted a cancellation claim, if the data for the fulfillment of the purpose pursued with the storage is no longer required or if their storage is inadmissible for other legal reasons.
I agree that HK processes and uses my personal data for the establishment, implementation and processing of my contractual relationship with HK.
2.4 Use of your data for advertising purposes
In addition to processing your data to process your purchase at HK, we also use your information to communicate with you about your orders, specific products or marketing promotions, and to send you product or service recommendations that may interest you via email. We also use these information to inform you by post about any products and services that may be of interest to you.
I agree that HK processes and uses my personal information for its own promotional purposes to send me marketing communications via email and post.
You may object to the use of your personal data for advertising purposes at any time without incurring other than the transmission costs according to the basic rates. A textual message (e.g. e-mail, fax, letter) is sufficient.
2.4.1 Product recommendations by e-mail
As a HK customer, you may receive regular product recommendations from us by e-mail. We use your information for advertising purposes, with the aim of providing you with information about products from our offer that may interest you based on your recent purchases from us. We use e-mail advertising only to the extent permitted by law or as far as you have authorized us to do so. If you no longer want to receive any product recommendations or a total of advertising news from us, you can object to this at any time, without incurring other than the transmission costs according to the basic rates. A textual message (e.g. e-mail, fax, letter) is sufficient. Of course, you will also find a unsubscribe link in every product recommendation e-mail.
2.4.2 Newsletter and Individual Advertising for you
If you no longer wish to receive newsletters or advertising messages from us, you can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A textual message (e.g. e-mail, fax, letter) is sufficient. Of course, you will also find in every newsletter an unsubscribe link. Information that we receive from you helps us to constantly improve your shopping experience and to make it customer-friendly and individual. This information is used to design advertising tailored to you and your interests. We use existing information, such as e-mail receipt and read receipt, computer and Internet connection information, operating system and platform, your order history, your service history, the date and time you visited the homepage, and products that you viewed.
We use these information exclusively in a pseudonymised form. By analyzing and evaluating these information, we are able to improve our website and our online offers and thereby send you individual advertisements, i. e. advertising that recommends products that you might actually be interested in. Our goal is to make our advertising more useful and interesting to you. Therefore, the evaluation and analysis of the pseudonymised data you collect helps us not to randomly send you advertising, but advertising, such as newsletters and product recommendations, which actually corresponds to your areas of interest.
I agree that HK uses the information I have provided and other information stored on my customer account as well as pseudonymised usage data to present me with personalized advertisements and / or special offers and services.
If you do not want to receive personalized advertising, you can always object. A textual message (e.g., e-mail, fax, letter) is sufficient.
2.4.3 Raffles, market and opinion research
For sweepstakes, we use your information for the purpose of winning the prize and promoting our offers. Detailed information may be found in our terms and conditions for the respective competition. We also use your data for market and opinion research. Of course we use these exclusively anonymized for statistical purposes and only for HK. Your responses to surveys will not be shared or published to third parties. We do not store the answers from our surveys together with your e-mail address or other personal information.
I agree that HK processes and uses my personal data for market and opinion research for my own purposes.
You can object to the use of data for market and opinion research at any time without incurring any costs other than the transmission costs according to the basic rates. A textual message (e.g., e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every survey e-mail.
2.5 Data processing International Onlineshop
For customers/users registered at the International Onlineshop (www.hahn-kolb.net) we will automatically forward the orders (AFO = Automatically Forwarded Orders) to our responsible subsidiaries and partner companies. The whole business relationship incl. service, contact, support etc. will be processed by the responsible subsidiary or partner company. The delivery of the ordered articles will be done by HAHN+KOLB Werkzeuge GmbH Germany or the responsible subsidiary or partner company.
We reserve the right to store your company and contact data which are necessary for the registration, for future orders and the whole processing of your interests at HAHN+KOLB Werkzeuge GmbH Germany. We also reserve the right to forward these data to our respective subsidiaries or partner companies to store the data for the purpose of the order process.
Legal basis for the processing of your personal data is – in case you act in your own name – Art. 6 para. 1 lit. b DSGVO (data processing for contract initiation and implementation). If you act for a company / third party is the legal basis for the processing of your personal data Art. 6 para. 1 lit. f DSGVO (data processing due to predominant, justified interest). These interests consist of:
- Our legitimate interest is to ensure smooth operations and sell goods and services, increase customer loyalty, raise sales volume and increase sales.
- Customer service and sales: Processing for business dealings with customers regarding the supply and service offer of HAHN+KOLB. Processing for route and travel planning during visits and on-site support.
- Supply Chain Management: Processing for the fulfillment and processing of supply contracts with customers and suppliers and for carrying out the logistical processes along the supply chain (e.g. transfer of data for order processing to manufacturers and suppliers for direct delivery, if goods are not in stock at HK).
A transfer of your data to recipients who are not directly involved in the processing of your orders or your interests does not take place.
The subsidiary or partner company that is responsible for the customer is defined based on the country of the customer`s registered office. The whole list of the world wide subsidiaries and partner companies can be found here. All other countries not mentioned in the list are processed by HAHN+KOLB Werkzeuge GmbH Germany.
2.6 Standard deadlines for the deletion of the data
We are subject to various storage and documentation obligations. These arise from the German Commercial Code (HGB), the German Tax Code (AO), the Money Laundering Act (GwG) and the Income Tax Act (EStG). The storage periods are usually up to 10 years, for different categories of data such as occupational pensions 30 years and longer. In addition, personal data may be kept for the period in which claims can be asserted against us (statutory limitation period of three or up to thirty years).
We store personal data only as long as it is necessary to fulfill the respective purpose or to fulfill our contractual or legal obligations. Unless expressly stated in the context of these data protection notices, the data stored by us are deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any of the statutory retention requirements.
Unless the data is deleted because it is required for other and legally permitted purposes, its processing will be restricted. Ie. the data is blocked and not processed for other purposes. This applies for example, for data that must be kept for commercial or tax reasons.
Accepting cookies is a prerequisite for visiting our website.
3.1 What are cookies?
Cookies and Flash Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our system via your browser. Basically, there are two different types of cookies, so-called session cookies, which are deleted as soon as you close your browser, and temporary / permanent cookies, which are stored for a long period or permanently on your data carrier. This storage helps us to tailor our website and our offers to you and makes it easier for you to use them, for example by saving certain input from you so that you do not have to repeat it all the time.
3.2 Which cookies does HK use?
3.3 Which data are stored in the cookies?
The cookies used by HK do not store any personal data. The cookies we use are therefore not assigned to a specific person and therefore not to you. When the cookie is activated, it will be assigned an identification number. An assignment of your personal data to this identification number is not possible at any time. Your name, IP address or similar data that would allow the cookie to be associated with you will never be requested. Based on the cookie technology, we only receive anonymized information, for example, which pages of our shop were visited, which products were viewed, etc.
3.4 What is Onsite Targeting?
On the HK website, data is collected on the basis of cookie technology to optimize our advertising and the entire online offer. These data are not used to identify you personally, but serve only an anonymous evaluation of the use of the homepage. Your data will never be merged with the personal data stored by us. With this technology we can present you advertisements or special offers and services based on the information obtained in connection with the clickstream analysis (for example advertising based on the fact that in the last few days only sports shoes were viewed). Our goal is to make our online offer as attractive as possible for you and to present you advertising that suits your interests.
4 Log files
With each access to the pages of HK usage data are transmitted through the respective Internet browser and stored in log files, the so-called server log files. The records that are stored contain the following data: date and time of retrieval, page name, IP address, referrer URL (origin URL from which you were redirected to the HK website), the amount of data transferred, product and content version information of the used browser.
Subject to any statutory retention requirements, the IP addresses of users will be deleted or anonymized after the end of use. In the case of anonymization, the IP addresses are changed in such a way that the details of personal or factual circumstances can no longer be assigned to a specific or identifiable natural person, or only with a disproportionate amount of time, cost and manpower.
We evaluate these log file datasets anonymously in order to further improve our offer and the HK onlineshop and to make it more user-friendly, to find and fix errors faster and to control server capacities. For example, it is possible to see at what times the use of the HK onlineshop is particularly popular and provide the corresponding data volume in order to guarantee you the fastest possible purchase. In addition, by analyzing the log files, we can identify and correct any errors in the HK onlineshop faster.
I agree that HK evaluates and analyzes the data stored in the so-called log files in order to optimize the HK onlineshop and its application.
5 Web analysis
5.1 Google Analytics
This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
5.1.1 Browser Plugin
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=de
5.1.2 Opposition to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Google Analytics deaktivieren.
5.1.3 Order data processing
We have entered into a contract data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
5.1.4 IP anonymization
We use the function "activation of IP anonymization" on this website. As a result, your IP address will be truncated by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
5.2 Google Remarketing
5.3 Google AdWords
This website uses the open source web analytics service Piwik. Piwik uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is anonymized before saving. The information generated by the cookie about the use of this website will not be disclosed to third parties. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
5.5 Facebook pixels
With your consent, we use the "Facebook Pixel" of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook") on our website. With its help, we can track users' actions after they've seen or clicked a Facebook ad. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous for us, i. e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our knowledge. Facebook can connect this data with their Facebook account and also for their own advertising purposes, according to Facebook's data usage policy https://www.facebook.com/about/privacy/. You can enable Facebook and its affiliates to display ads on and off Facebook. It may also be stored for these purposes, a cookie on your computer. This consent may only be declared by users older than 13 years old. If you are younger, we ask that you ask your guardians for advice. If you do not want data acquisition via Facebook Pixel, please click here.
6 Bing Ads
7 Social plugins from Facebook, Google+, Twitter and Pinterest
On our website so-called social plugins ("plugins") of the social networks Facebook, Google+, Pinterest and the microblogging service Twitter are used. These services are offered by the companies Facebook Inc., Google Inc., Pinterest Inc. and Twitter Inc. ("Provider").
Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the plugins of Facebook and their appearance can be found here: https://developers.facebook.com/docs/plugins
Google+ is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). An overview of Google's plugins and their looks can be found here: https://developers.google.com/+/web/
Twitter is powered by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. For an overview of the Twitter buttons and their look, visit: https://twitter.com/about/resources/buttons
Pinterest is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, United States. For an overview of Pinterest's plugins and their look, visit: https://policy.pinterest.com/en/terms-of-service
In order to increase the protection of your data when visiting our website, the plugins are integrated into the site via "Shariff" by heise online. This integration ensures that when you visit a page of our website that contains such plugins, no connection with the servers of Facebook, Google, Pinterest and Twitter is made. Only when you actively click on a "Share" button and thus give your consent to the data transmission, your browser establishes a direct connection to the servers of Google, Facebook, Pinterest or Twitter. With your click, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the corresponding provider or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider in the USA and stored there.
- Privacy Notice from Twitter: https://twitter.com/privacy
- Pinterest Privacy Notice: https://about.pinterest.com/privacy-policy
If you do not want Google, Facebook, Pinterest or Twitter to assign the data collected via our website directly to your profile in the respective service, you must log out of the corresponding service before activating the plug-ins.
8 Secure data transfer
Your personal data is securely transmitted by encryption. This applies to your order and also to the customer login. We use the coding system SSL (Secure Socket Layer). Although no one can guarantee absolute protection, we secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons.
9 Automatic logout / timeout
In order to log out of our onlineshop properly, please always select the button "Log out". You can find it by clicking on "My Account" in the main navigation. If you have forgotten this, our system logs you off automatically for security reasons after 90 minutes of inactive online time. This is not a mistake, but only serves to protect your data.
The storage and further processing of your personal data (IP address and, if applicable, your name in the chat) is only for the proper processing of your request. The chat content will be saved to pass the request on to other employees of our company for further processing.
11 Video surveillance on the premises of HAHN+KOLB Werkzeuge GmbH
Further data is collected when publicly accessible spaces are observed by means of optical-electronic equipment (video surveillance) on the premises of HAHN+KOLB Werkzeuge GmbH.
The visual data collected will immediately be deleted when it is no longer required for its specific purpose – observing the domiciliary right – or if the interest of the data subject conflicts with its further storage.
12 General credit check
If you have chosen to pay by invoice (bank transfer or direct debit), we will transfer your personal data to Concent Forderungsmanagement GmbH, Hugo-Junkers-Straße 3, D-60386 Frankfurt am Main (Germany) as part of the examination for assuming the refinancing of the claim in case of default (Concent). The Concent checks the probability of a default. If so, Concent may ask the following credit bureaus stating your details (name, address, date of birth):
Producta Data Service GmbH, PO Box 61 05 61, 60347 Frankfurt am Main
Schufa Holding AG, PO Box 56 40, 30056 Hannover
These determine personal characteristics or calculate a probability value of a payment default on the basis of a mathematical-statistical procedure (scoring). If Concent assumes the risk of default, the data necessary for the transaction will be transmitted to Concent and stored there.
13 Rights of information of the person concerned
According to the Federal Data Protection Act (Bundesdatenschutzgesetz) our customers have within a right to free information about their stored data, as well as, if necessary, a right to correction, blocking or deletion of data.
We take the protection of your data very seriously. To ensure that personal data is not disclosed to third parties, please send your request by e-mail or by post stating your customer number and person to:
HAHN+KOLB Tools GmbH
Data Protection Officer